Delivery and Shipping

We offer FREE DELIVERY TO SWEDEN AND WHOLE WORLD!

We deliver to whole Sweden and whole world. Delivery time varies depending on the product and destination but is estimated at 0-2 weeks for "ready to ship" products and 2-8 weeks for all other products. Aurora Marble always aims to start the production of your purchase the next working day and hand your product to the shipping company as soon as possible. Our average waiting times from the day of purchase to the day of delivery is 2-4 weeks for the "made to order" items. However, due to the different customs regulations in each country and shipping company errors, this can take longer than our average delivery times. The estimated delivery time for each product is shown on the product page.

Delivery is made to the specified address and is left at the curbside or outside door (building entrance or property boundary) unless otherwise agreed. The customer is responsible for receiving and handling the product upon delivery. A delivery confirmation is sent once the item is on its way.

Delivery Guarantee

We strive to meet our estimated delivery times, but if a delay occurs, we offer compensation according to the following terms:

         •       7 - 11 business days late: 2% of the product's value in compensation.

         •       12 - 17 business days late: 3% of the product's value in compensation.

         •       18 or more business days late: 4% of the product's value in compensation.

The maximum compensation per order is 1000 SEK, and this amount constitutes the only and full compensation offered for delivery delays. No further compensation, damages, or refunds will be provided.

The delivery guarantee does not apply during high-order periods, such as Black Week and major holidays, when logistics providers may experience longer handling times.

 

Missed Deliveries

If the customer is not present at the agreed delivery time and the shipping company must attempt redelivery or store the item, the customer is responsible for any additional costs.

 

Transport Damages

When receiving the delivery, the customer must carefully inspect the packaging for damage before signing for receipt.

• Any damage must be noted immediately on the delivery receipt/waybill from the driver.
• If damage is not noted at the time of delivery, a claim cannot be made.
• Photograph and film both the packaging and the product, and document the unpacking process with a video to verify any transport damage.
• Send photos and videos along with a description of the damage to us within 24 hours of delivery.

If a transport damage claim is approved, we will replace either parts of the product or the entire product, whichever is most practical and cost-effective.

 If the delivery is signed for without any damage noted, or if the customer is not present at delivery, the right to claim transport damages is forfeited.

 

Address Changes and Delivery Issues

Unclaimed Orders: If an order is not picked up from a collection point within the designated time and is returned to us, the customer is responsible for any return shipping, carrier fees, handling fees, and other costs associated with the return process.

Failed Delivery: If a delivery is booked but the customer is not available at the agreed time, the customer is responsible for any additional costs incurred for redelivery, handling, or storage.

Refused Home Delivery: If an order is shipped but the customer refuses delivery, cancels after shipment, or does not respond to repeated contact attempts, the customer is responsible for all costs related to shipping, storage, and administration.

Address Change After Booking or Shipment: If a customer requests an address change after shipment has been booked or dispatched, they are responsible for any administrative or shipping costs charged by the carrier. Address changes are handled by the carrier and may not always be possible.

FOR MORE INFORMATION ABOUT COUNTRY/REGION SPECIFIC REGULATIONS ABOUT TAXES AND CUSTOMS, PLEASE REFER TO OUR TERMS OF SERVICE.